48 hour notice of cancellation or the need to reschedule is greatly appreciated! 24 hour notice to cancel or reschedule is required. We understand that sometimes, life simply happens! The following outlines our protocols for appointments that are No Show/No Call, or cancelled with less than a 24 hour notice: First Time, it’s on us! But we will be concerned about you! So please let us know that you are alright when we reach out to check on you! Second Time, we hate it that you missed! As a favor, we will only invoice 50% of your scheduled service! Third Time, we miss you, and we have been waiting on you! 100% of the scheduled service will be sent to you via invoice! Should you choose not to pay the invoices, we hope that you will still want to hang out with us! But we will need to assist you on a same day appointment, or walk in basis! (No hard feelings! Xoxo)
Product Returns & Refunds Policy
We LOVE the products that we personally recommend for you, and as such, this is why we have curated the best products for your needs, based on our conversations! However, we also understand that sometimes, things just don’t work out for us! We get it! That’s why our Return Policy is super simple! Please Return all products within 30 days of purchase! Within 30 days AND with the Original Receipt, we can still Refund your money or the Credit/Debit Card that was used to pay with! (Be sure to bring that with you! We do not keep that info on file!) Within 30 days WITHOUT a receipt, and you are not looking for something new? No Problem! We can issue that same amount onto a Gift Card for you to use at a later time, or gift to someone you love! Within 30 days, and you decided you just can’t stray away from your fave lipcolor, and you’re mad at yourself for even thinking of trying that new hot shade??? No worries! Let us trade it out for your favorite! Xoxo
Service you had not exactly what you expected? (This is a big one! And a great way for you to help!) Let’s check the website description to make sure that you did or did not get what was described! Still not sure if you are happy, there are a few ways that you can communicate those concerns to us: If you just have to talk about it to someone, let our Front Desk Experts listen! They can even fill out a Complaint Form (with your name, or anonymously, or you can fill it out and we have sealed envelopes you can use! Whatever you want!) This gets elevated to the Management team, as well as our In House Educators, to make sure that our Service Providers can learn and grow (See?! You really can help us be the best!) Was the service just fine, but maybe you and your Service Provider didn’t quite hit off, like a perfect first date? Let us know and we can help recommend another Service Provider that may better complement your personality & style! Our Management Team is always zoned in and studying to keep bringing the best, so they are not always immediately available! They do religiously check their emails, though! This can be accessed through our website’s contact us page, or a Front Desk Expert can give you the info! We promise to return the email as quickly as possible! You will be receiving an email 24-48 hours after your Service or Purchase with us, here at Amelia Gray! This email will ask for a Review (please be kind to us!) and leave you with a Survey, where you can leave additional comments! You can leave your name, or opt to leave this anonymous, as well! (we promise! Even our IT team can’t crack that code of who you are!) This is a great way for us to address internal issues, so that we can continue to bring you the best, and keep this amazing Small Business in the community for many years to come!
Gift Certificates Policy
Here at AG, we offer Gift Certificates in 2 different forms: In Store Gift Cards Online Gift Cards for Email or Printing Please note that gift cards can only be sold in dollar values (although we can help guide you to the price point of a desired service!) Please note that Service prices are subject to change without warning. All Services (except Hair related) are subject to appropriate Sales Tax, which may also change without warning. Gift Cards are NOT refundable, but can be used for any product or service, and can be transferred! We will try our absolute hardest to record your Gift Card transaction, but we need your help to do so! When purchasing Online or In Store, please supply us with as much information as possible! If the Gift Card is lost in transit, this will allow us the opportunity to try and recover the gift card’s serial number! (without this information, we may not be able to assist you!)
Here at AG, almost every member of our team has at least 1 child! (or they have informally adopted the owner’s kids, and can regale you with lots of funny stories!) We love kids, and they are always welcome to come with you! We do ask, for the safety of your tiny humans, though, that you keep an eye on them at all times! We do have hot tools, sharp objects, and chemicals that we are working with, and we do not want to see anyone hurt (your kidlets, or us accidentally taking off your entire eyebrow because we were busy keeping them out of hot wax!) We also know that kids will gravitate toward our makeup testers, and to all of the cool decorations we have! Again, we ask that for the safety of your kiddos, they look but not touch! Also, do not be frightened or alarmed if one of our Team Member mommies sits on the floor and plays with your kids while you shop! We try to help where we can, so you can enjoy a little pampering and support!